What’s your return policy?Updated a month ago

We want you to love your lingerie, it's as simple as that. If it doesn't fit, isn't right, or you just aren't totally in love with it, don't fret. Most items may be returned within 14 days of receipt.

If you want to talk about what didn't work (and why) we'd love nothing more! Just get in touch with one of our customer care experts via phone by calling or texting (888) 885-6876 Tuesday - Friday 10am - 6pm, EST), or email ([email protected]) and we can help you find something you love.

Refunds will incur a 7% restocking fee to cover inspection and warehouse charges. We do not offer store credits.

ELIGIBLE FOR RETURNS/EXCHANGES:

• Products purchased within 14 days of receipt.
• Product has original tags attached.
• Full priced items that have not been worn, altered or washed.

FINAL SALE:

• Panties, swim bottoms, and bodysuits.
• Packaged products such as face masks, accessories, adhesive products, hosiery, and personal care products.
• Items on sale.

In consideration for our team and all of our customers we may refuse exchanges on products that show signs of being worn. All sale products are final sale and we do not offer price adjustments.

For in-store returns, please present your email receipt as proof of purchase. We cannot accept returns in-store without this digital proof of purchase. Refunds will be processed to the original form of payment.

No Refunds on Returns / Exchanges' Shipping.

Please keep proof of return shipment.

All orders placed between December 1st to December 31st will be given exceptions for returns within 30 days. Any orders placed after December 31st will be back to our normal 14-day return policy.