Journelle

We do ship to most countries, however, there are a few that we are unable to send to.Please note that international shipments can take up to 15 business days. Also, customers are responsible to duties and taxes at the point of receipt.If you have been waiting for more than 15 business days to receive your order, please get in touch with our team to investigate the issue.

We do ship to most countries, however, there are a few that we are unable to send to. Please note that international shipments can take up to 15 business days. Also, customers are responsible to duties and taxes at the point of receipt. If you have b

Do you ship worldwide?

Shipping

Do you offer free shipping?

How do I track my order?

Do you offer expedited shipping?

How much does shipping cost?

My order was marked delivered but it’s not here.

How long does delivery take?

What do I do if my item(s) arrives damaged?

What is your shipping policy?

What if my package gets lost or arrives damaged?

What is your cancellation policy?

How do I cancel my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

Orders

How do I make a return?

Do you offer refunds or exchanges?

How do I start a return?

When will I get my refund?

What’s your return policy?

Returns

How do I apply promo/discount codes?

Promotions

Do you ship worldwide?Updated 2 months ago