We offer fast and free shipping for orders over $150 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

We offer fast and free shipping for orders over $150 within the contiguous United States (does not include Hawaii, Alaska, or US territories).Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Do you offer free shipping?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to 3 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Yes, we do offer expedited shipping for domestic orders only for $25. To ship same day please order before 12pm EST.

Yes, we do offer expedited shipping for domestic orders only for $25.To ship same day please order before 12pm EST.

Do you offer expedited shipping?

Domestic Shipping within the US We offer free standard shipping on orders over $150. We also offer expedited shipping for $25. Canadian Shipping: We offer shipping to Canada for $50. Note that duties and taxes are due on receipt by the customer. Inte

Domestic Shipping within the US&#xA0;We offer free standard shipping on orders over $150. We also offer expedited shipping for $25.Canadian Shipping:&#xA0;We offer shipping to Canada for $50. Note that duties and taxes are due on receipt by the customer.International Shipping:&#xA0;International shipping cost is $50. Duties and taxes are the responsibility of the customer.

How much does shipping cost?

We do ship to most countries, however, there are a few that we are unable to send to. Please note that international shipments can take up to 15 business days. Also, customers are responsible to duties and taxes at the point of receipt. If you have b

We do ship to most countries, however, there are a few that we are unable to send to.Please note that international shipments can take up to 15 business days. Also, customers are responsible to duties and taxes at the point of receipt.If you have been waiting for more than 15 business days to receive your order, please get in touch with our team to investigate the issue.

Do you ship worldwide?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 3 - 6 business days. • 2-Day Delivery: Typically arrives within 2 - 3 business days, depending on order placement time. •

Delivery times vary depending on the destination and the shipping method selected.&#x2022; Standard Delivery: Typically arrives within 3 - 6 business days.&#x2022; 2-Day Delivery: Typically arrives within 2 - 3 business days, depending on order placement time.&#x2022; Next Day Delivery: Typically arrives within 1 - 2 business days, depending on order placement time.&#x2022; International Delivery: Typically arrives within 15 business days.

How long does delivery take?

We’re sorry your item(s) have damage!Some items break during shipment. We’ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to

<div>We&#x2019;re sorry your item(s) have damage!</div><div>Some items break during shipment. We&#x2019;ll do our best to help.</div><div>Please email our team with an image of your damaged item for further assistance.</div><div>While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!</div>

What do I do if my item(s) arrives damaged?

Our standard shipping time within the US is 3 - 6 business days. For international orders, expect a shipping time of up to 15 business days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times m

Our standard shipping time within the US is 3 - 6 business days.For international orders, expect a shipping time of up to 15 business days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. For additional questions about our shipping policy, please contact us at <a href="mailto:help@journelle.com">help@journelle.com</a> See&#xA0;<a data-fr-linked="true" href="https://www.journelle.com/pages/shipping" id="isPasted">https://www.journelle.com/pages/shipping</a>&#xA0;for our most current shipping policy

What is your shipping policy?

At Journelle, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at help@journelle.com with your order number and any relevant details.

<h3 id="lost-packages">Lost packages</h3>At Journelle, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at help@journelle.com with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at help@journelle.com within 24 hours of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

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